Frequently Asked Questions
Everything you need to know about your Altec Lansing audio experience.
How do I pair my Altec Lansing speaker via Bluetooth?
Turn on your speaker and enter pairing mode by holding the Bluetooth button until the LED flashes. Select the speaker name from your device's Bluetooth settings to connect.
Are Altec Lansing 'Everything Proof' speakers actually waterproof?
Yes, our 'Everything Proof' line features an IP67 rating, meaning they are waterproof, shockproof, snowproof, and can even float in water.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email once your order has dispatched.
What is your return policy for electronics?
We offer a 30-day return policy for products purchased directly from our website, provided they are in their original packaging and condition.
Do your products come with a warranty?
Most Altec Lansing products include a one-year limited hardware warranty covering manufacturing defects from the original date of purchase.
Can I connect multiple speakers together?
Many of our newer models feature 'House Party Pairing,' allowing you to sync up to 50 compatible speakers for a multi-room audio experience.